Shipping Policy
SnoMaster USA ships from Tennessee, US and other locations in the US. This page explains where we ship, how shipping is priced, and what to do when your order arrives.
Where we ship
We ship to addresses in the contiguous 48 United States and Washington, DC.
We do not currently ship to:
- Alaska or Hawaii
- Puerto Rico, the US Virgin Islands, Guam, American Samoa, the Northern Mariana Islands or other US territories
- APO, FPO or DPO (military and diplomatic) addresses
- Countries outside the United States [CONFIRM Canada: do we ship to Canada at launch? If yes, list the provinces and territories we serve, and state that duties, taxes and carrier brokerage fees are paid by the customer on delivery unless checkout says otherwise.]
If you place an order to an address we can't ship to, we will contact you and cancel and refund the order, or contact you to confirm a shipping plan.
Shipping rates and carriers
Shipping is calculated at checkout with live rates from USPS, UPS and FedEx which carriers and services are offered, or otherwise calculated on a case by case basis, based on the weight and size of the packed boxes and the delivery address. You choose the service at checkout, and the price you see is the price you pay for shipping.
Delivery times shown at checkout are the carrier's estimates. They start when the order ships and are not guaranteed.
Processing time
We usually process orders within 24 to 72 business hours.. Orders placed on weekends or holidays are processed on the next business day. If an item is unexpectedly out of stock or delayed, we will email you before it ships.
Large and heavy items
Many of our fridge freezers and ice makers are large, heavy boxes. Depending on the model and destination:
- the carrier may add oversize or additional-handling charges, which are included in the rate shown at checkout.
- some items may ship by freight (LTL) instead of parcel, and the freight carrier may call you to schedule delivery.
- freight deliveries are usually curbside, so plan to have help moving the box.
Tracking
When your order ships, we email you the carrier and tracking number. If you have an account, you can also see your orders in My Account. Please check your spam or junk folder if you don't see our emails.
Check your address
Please make sure your shipping address is complete and correct, including any suite or apartment number. Once an order has shipped, we may not be able to change the address. If a package is returned to us because of an incorrect or incomplete address, or if the carrier charges an address-correction fee, we may need to charge the cost of reshipping or change fees.
Inspect your delivery
Please inspect your delivery as soon as it arrives:
- Check the outside of the box for damage before signing. For freight deliveries, write any visible damage on the delivery receipt.
- Open the box and check the product, even if the box looks fine.
- If anything is damaged or missing, take photos of the product, the box and the shipping label, and keep all packaging.
- Report shipping damage or missing items within [CONFIRM 24 hours] of delivery through our contact page, with your order number and photos.
We will work with the carrier and arrange a repair, replacement or refund and return.
Lost or delayed packages
If tracking hasn't updated for several days or your package shows as delivered but you can't find it, please contact us and we will open a claim with the carrier.
Returns
For returns and warranty claims, see Returns & Warranty.
Questions
Email
