Returns & Warranty
We want you to be happy with your SnoMaster. This page covers returns of new, unused products and warranty claims for products that develop a fault.
Returns
Return window
You can return most products within 15 days] of delivery.
Condition
To be accepted, a return must be:
- unused, clean and in the same condition you received it
- in the original packaging, with all accessories, power cords, baskets and manuals
- sent back with a return authorization (RMA) number from us
- electronic/electrical parts may not be returned at our discretion
- also for example special orders, clearance items or used parts.
How to start a return
- Contact us through our contact page with your order number, the product and the reason for the return.
- We will send you an RMA number and return instructions.
- Pack the product securely in its original packaging and write the RMA number on the outside of the box.
Please don't send a return without an RMA number. We may not be able to process it.
Return shipping and restocking fee
- Return shipping: buyer who pays return shipping for change-of-mind returns, and that we cover it when we sent the wrong or a defective item].
- Restocking fee: we may apply a restocking fee applies, in some cases of 15%.
- Original shipping charges: are the buyers responsibility.
Refunds
When your return arrives, we inspect it and email you to confirm whether the refund is approved. Approved refunds go back to your original payment card withing 2 business days of approval]. Your bank may take a few more days to show the credit.
Damaged in shipping
If your order arrived damaged, please don't use the return process. Follow the steps on our Shipping Policy page so we can claim with the carrier.
Warranty
What's covered
- SnoMaster compressor: SnoMaster designs its own compressor and covers it with a 5-year warranty on most models.
- Other parts, such as the cabinet, electronic controller, lid, power cords and accessories: 1 year and beyond that at our discretion.
- Ice makers and parts and accessories: 1 year.
The warranty covers defects in materials and workmanship under normal use. It applies to the original purchaser of a product bought from SnoMaster USA or an authorized dealer], with proof of purchase, and starts on the date of purchase].
What's not covered
- normal wear and tear, scratches, dents and other cosmetic damage
- damage caused by accidents, misuse, neglect, or not following the user manual
- damage caused by incorrect wiring, an unsuitable power supply or low battery voltage
- products that have been modified or repaired by anyone other than SnoMaster USA or a service agent we approve
- loss of food or other contents, and other indirect or consequential losses
- damage during return shipping caused by poor packing
How to make a warranty claim
- Contact us through our contact page with your order number (or proof of purchase), the model and serial number, and a description of the problem.
- Include photos or a short video, and any error code or temperature display reading. Our FAQs list common error codes and fixes you can try first.
- We will help troubleshoot. If the fault is covered, we will repair or replace the product or part, at our option [CONFIRM].
- If we ask you to send the product in, we will give you an RMA number and instructions. [CONFIRM who pays shipping on warranty returns and replacements.]
Questions
Email
