Privacy Policy
Effective date: 01/01/2012
This Privacy Policy explains how SnoMaster USA ("we", "us") collects, uses and shares personal information when you visit snomasterusa.com, create an account, place an order or contact us.
Information we collect
Information you give us
- Orders and checkout: your name, billing and shipping address, email address, phone number, the products you buy and any order notes.
- Your account: your name, email address, password (stored encrypted), saved addresses and order history.
- Contact form and email: your name, email address and anything you include in your message, such as order numbers, photos or serial numbers.
Payment information
Card payments are processed by our payment processor, Authorize.net. Your full card number is sent securely to Authorize.net and is not stored on our servers. We receive limited details, such as the card type, the last four digits and whether the payment was approved.
Information collected automatically
- Technical data such as your IP address, browser type, device and the pages you visit, which our web server records in its logs.
- Cookies, described below.
How we use your information
- to process, ship and support your orders, including returns and warranty claims
- to send order confirmations, shipping and tracking updates and replies to your messages
- to manage your account
- to prevent fraud and keep the site secure
- to meet our legal, tax and accounting obligations
- to send marketing emails, only if you sign up for them. You can unsubscribe at any time using the link in the email. [CONFIRM whether we send a newsletter, and which service we use.]
How we share your information
We do not sell your personal information. We share it only with service providers that help us run the store, and only as needed:
- Authorize.net, to process payments and screen for fraud
- shipping carriers (such as USPS, UPS and FedEx) and our shipping-rate service, which receive your name, shipping address and phone number to quote and deliver your order
- our website host and email providers, which store and send data for us [CONFIRM providers]
- professional advisers, or authorities when the law requires it or to protect our rights
Cookies
We use cookies that the site needs to work, such as the session cookie that keeps you signed in and remembers what's in your cart. If we add analytics or advertising tools (for example Google Analytics), we will update this policy and ask for your consent where the law requires it. [CONFIRM whether analytics or other tracking is used at launch.] You can block or delete cookies in your browser settings, but the cart and checkout won't work without them.
How long we keep your information
We keep order records for as long as we need them for tax, accounting and warranty purposes. We keep account information until you ask us to delete your account, and contact messages for as long as needed to answer them. Then we delete or anonymize the information.
Security
The site uses encryption (HTTPS) and we limit access to personal information to people who need it. No system is perfectly secure, so please use a strong, unique password for your account.
Your rights and choices
- You can view and update your account details and order history in My Account.
- You can ask us for a copy of your personal information, or to correct or delete it, by emailing us. We may need to verify your identity, and we may keep some records the law requires us to keep.
- Residents of some US states (for example California, Texas, Virginia and Colorado) have rights under their state privacy laws, including the right to know, access, correct and delete personal information and to opt out of its sale or use for targeted advertising. We do not sell personal information. To use your rights, email us. You won't be treated differently for doing so.
- If you are in Canada, we handle your personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA), and you can ask to access or correct it.
Children
This site is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy. We will post the new version on this page with a new effective date.
Contact us
For privacy questions or requests, email
